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"If you judge people, you have
no time to love them."
Mother Teresa
"The way of being with another
person which is termed empathic means temporarily
living in their life, moving about in it delicately
without making judgments. . . . To be with another in
this way means that for the time being you lay aside
the views and values you hold for yourself in order
to enter the other's world without prejudice . . . a
complex, demanding, strong, yet subtle and gentle
way of being."
Carl Rogers
"The real art of conversation
is not only to say the right thing at the right place
but to leave unsaid the wrong thing at the tempting
moment."
Dorothy Nevill
"It is the province of knowledge
to speak and it is the privilege of wisdom to listen."
Oliver Wendell Holmes, Sr.
"If you want to be listened
to, you should put in time listening."
Marge Piercy
He who guards his mouth keeps his life, but he who
opens wide his lips comes to ruin.
Proverbs 13:3
"Dialogue is about people—listening
to them, empathizing with them, and humbling ourselves
for a moment that we might understand a different
view."
Science & Spirit: Connecting Science, Religion
and Life, January/February 2001, p. 7.
"A unique relationship develops
among team members who enter into dialogue regularly.
They develop a deep trust that cannot help but carry
over to discussions. They develop a richer understanding
of the uniqueness of each person's point of view."
Peter Senge
"Real dialogue is where two
or more people become willing to suspend their certainty
in each other's presence."
David Bohm
"Think twice before you speak—and
you'll find everyone talking about something else."
Francis Rodman
"Try to see it my way, only
time will tell if I am right or I am wrong. While
you see it your way, there's a chance that we might
fall apart before too long. We can work it out. We
can work it out."
John Lennon and Paul McCartney
"The simple act of paying attention
can take you a long way."
Keanu Reeves
"Dialogue's sole purpose is
to create something that has not previously been
thought by any individual prior to the dialogue.
It's purpose is not to share information but to create
information. . . ."
Michael McMaster
"If there is any secret of success,
it lies in the ability to get the other person's
point of view and see things from his angle as well
as from your own."
Henry Ford
"Nothing increases the respect
and gratitude of one man for another more than when
he is heard exactly and with interest."
R. Umbach
Listening is the beginning of understanding. . . . Wisdom
is the reward for a lifetime of listening. Let the
wise listen and add to their learning and let the
discerning get guidance.
Proverbs 1:5
"A good listener is not only
popular everywhere, but after a while he gets to
know something."
Wilson Mizner
"Did you ever notice how difficult
it is to argue with someone who is not obsessed with
being right?"
Wayne W. Dyer
"The only service a friend can
really render is to keep up your courage by holding
up to you a mirror in which you can see a noble image
of yourself."
George Bernard Shaw
"I like to listen. I have learned
a great deal from listening carefully. Most people
never listen."
Ernest Hemingway
"Life is the first gift, love
is the second, and understanding the third."
Marge Piercy
"Dialogue is a space where we
may see the assumptions which lay beneath the surface
of our thoughts, assumptions which drive us, assumptions
around which we build organizations, create economies,
form nations and religions. These assumptions become
habitual, mental habits that drive us, confuse us
and prevent our responding intelligently to the challenges
we face every day."
David Bohm
"Silent and listen are spelled
with the same letters!"
Unknown
"Criticizing others is a dangerous
thing, not so much because you may make mistakes
about them, but because you may be revealing the
truth about yourself."
Harold Medina
"Listening is as important as
talking. If you're a good listener, people often
compliment you for being a good conversationalist."
Jesse Ventura
"Know how to listen, and you
will profit even from those who talk badly."
Plutarch
"If you're forming a rebuttal,
you're not really listening."
Jane Klivans, Bank One Investment Group
"If you spend more time asking
appropriate questions rather than giving answers
or opinions, your listening skills will increase."
Brian Koslow
"Two monologues do not make
a dialogue."
Jeff Daly
"Most conversations are simply
monologues delivered in the presence of a witness."
Margaret Millar
"When one's own problems are
unsolvable and all best efforts are frustrated, it
is lifesaving to listen to other people's problems."
Suzanne Massie
"There are very few people who
don't become more interesting when they stop talking."
Mary Lowry
"One of the best ways to persuade
others is with your ears—by listening to them."
Dean Rusk, U.S. Secretary of State
"Become the world's most thoughtful
friend."
H. Jackson Brown, Jr., author
"If you can learn a simple trick,
you'll get along a lot better with all kinds of folks.
You never really understand a person until you consider
things from his point of view . . . until you climb
into his skin and walk around in it."
Harper Lee, To Kill a Mockingbird
"Education is the ability to
listen to almost anything without losing your temper
or your self-confidence."
Robert Frost
"Think in terms of what's good
for the other person and success will seek you out."
Mary Kay Ash, entrepreneur
"Hearing is a passive activity—you're
allowing sound waves to penetrate your ear. In listening,
you actively determine meaning to what is heard—you
listen with your eyes and ears. You're in control
when a customer is talking about his problem, and
out of control when you're talking about yourself."
Carolyn Riddle, sales person
"To listen fully means to pay
close attention to what is being said beneath the
words. You listen not only to the 'music,' but to
the essence of the person speaking. You listen not
only for what someone knows, but for what he or she
is. Ears operate at the speed of sound, which is
far slower than the speed of light the eyes take
in. Generative listening is the art of developing
deeper silences in yourself, so you can slow our
mind's hearing to your ears' natural speed, and hear
beneath the words to their meaning."
Peter Senge
Listen or thy tongue will keep thee deaf.
American Indian proverb
"The key to wisdom is knowing
all the right questions."
John A. Simone, Jr.
"Ten people who speak make more
noise than ten thousand who are silent."
Napoleon
"Most conversations are simply
monologues delivered in the presence of witnesses."
Margaret Millar
"Nature has given men one tongue
and two ears, that we may hear twice as much as we
speak."
Epictetus
"Being listened to is so close
to being loved that most people cannot tell the difference."
David Oxberg
"A good listener tries to understand
what the other person is saying. In the end he may
disagree sharply, but because he disagrees, he wants
to know exactly what it is he is disagreeing with."
Kenneth A. Wells
"There is no greater loan than
a sympathetic ear."
Frank Tyger
"Well-timed silence hath more
eloquence than speech."
Martin Fraquhar Tupper
"Even a fool is thought wise
if he keeps silent, and discerning if he holds his
tongue."
Anonymous
The wise man has long ears and a short tongue.
German proverb
"Listen and hear not only what
you thought you wanted to hear. Listen and hear what
you have to learn."
Ralph S. Marston, Jr.
Listen or your tongue will keep you deaf.
Native American proverb
"Listening, not imitation, may
be the sincerest form of flattery."
Dr. Joyce Brothers
"You cannot know who is going
to bring you your future. You cannot qualify them
in advance by looking at degrees, or experience,
or gender or race. You can only listen!"
Joel Barker, Future Edge
"No one really listens to anyone
else, and if you try it for a while you'll see why."
Mignon McLaughlin
"The first duty of love is to
listen."
Paul Tillich, theologian
Listen that you may live.
Isaiah
"It is the province of knowledge
to speak and it is the privilege of wisdom to listen."
Oliver Wendall Holmes
"Courage is what it takes to
stand up and speak. Courage is also what it takes
to sit down and listen."
Winston Churchill
"Listening is a hug you give
with your mind."
Barbara Nixon
"The silence of prayer is the
silence of listening."
Elizabeth O'Connor, Elderly Housing Program
"The more faithfully you listen
to the voice within you, the better you will hear
what is sounding outside. Only he who listens can
speak."
Dag Hammarskold
"People don't listen to understand.
They listen to reply. The collective monologue is
everyone talking and no one listening."
Stephen Covey
Try to listen carefully that you might not have to
speak.
Quaker saying
"When you are deeply contemplative,
you listen more carefully and understand things which
cannot be articulated."
David A. Cooper
"You talk when you cease to
be at peace with your thoughts."
Kahlil Gibran
"The reason why so few people
are agreeable in conversation is that each is thinking
more about what he intends to say than about what
others are saying, and we never listen when we are
eager to speak."
La Rochefoucauld
"Every moment I spend training
myself to inner listening is like digging a well,
deeper and deeper, toward the source of replenishment
that never goes dry."
Joanne Blum, Ph.D.
"In music we gain a sense of
rhythm through the absence of sound. A similar process
occurs in communication between two people."
Sheldon Roth
"He who speaks does not know,
he who knows does not speak."
Anonymous
"I stop and taste my words before
I let them pass my teeth."
Anonymous
"We need silence to be able
to touch souls."
Mother Theresa
"Listen as though your life
depended on it. It does."
The Art of Pilgrimage: The Seeker's Guide to Making Travel Sacred
"Listening—the language
of love for everyone."
Anonymous
"Good company and good discourse
are the very sinews of virtue."
Izaak Walton
"There's a guidance for each
of us, and by lowly listening we shall hear the right
words."
Ralph Waldo Emerson
"I like to listen. I have learned
a great deal from listening carefully. Most people
never listen."
Ernest Hemingway
"It is understanding that gives
us an ability to have peace. When we understand the
other fellow's viewpoint, and he understands ours,
then we can sit down and work out the differences."
Harry S. Truman
"You don't learn when you're
talking."
Watts Wacker, CEO, FirstMatter
"When two people are at one
in their inmost hearts, They shatter the strength
of iron or bronze. And when two people understand
each other in their inmost hearts, Their words are
sweet and strong, like the fragrance of orchids."
I Ching
"One friend, one person who
is truly understanding, who takes the trouble to
listen to us as we consider our problem, can change
our whole outlook on the world."
Dr. Elton Mayo
"I started young but at every
turn, listening provided a foundation for my leadership.
I can say categorically that all the really excellent
leaders I have known were, in my view, excellent
listeners."
Joe Shuster, founder & CEO, Teltech Communications
"I learned early on that there
is a great magic in letting people 'hear their own
voice.' When it's accomplished, it completes the
communication magic and lubricates the bonding relationship."
Bob Danzig, former CEO of Hearst Publishing Company
"When you talk, you repeat what
you already know; when you listen, you often learn
something."
Jared Sparks
"You can't fake listening. It
shows."
Raquel Welch, actress
"True kindness presupposes the
faculty of imagining as one's own the suffering and
joys of others."
André Gide
"A conductor's authority rests
on two things: the orchestra's confidence in the
conductor's insightful knowledge of the whole score,
and the orchestra's faith in the conductor's good
heart, which seeks to inspire everyone to make music
that is excellent, generous and sincere. Old-school
conductors liked to hold the lead in their hands
at all times. I do not. Sometimes I lead. Other times,
I'll say 'Violas, I'm giving you the lead. Listen
to one another, and find your way with this phrase.' I'm
not trying to drill people, military style, to play
music exactly together. I'm trying to encourage them
to play as one, which is a different thing. I'm guiding
the performance, but I'm aware that they're executing
it. It's their sinews, their heartstrings. I'm there
to help them do it in a way that is convincing and
natural for them but also a part of the larger design.
My approach is to be in tune with the people with
whom I'm working. If I'm conducting an ensemble for
the first time, I will relate what it is I want them
to do to the great things they've already done. If
I'm conducting my own orchestra, I can see in the
musicians bodies and faces how they're feeling that
day, and it becomes very clear who may need encouragement
and who may need cautioning. The objectivity and
perspective I have as the only person who is just
listening is a powerful thing. I try to use this
perspective to help the ensemble reach its goals."
Michael Tilson Thomas, Music Director, San Francisco
Symphony.
"One must not be afraid of a
little silence. Some find silence awkward or oppressive,
but a relaxed approach to dialogue will include the
welcoming of some silence. It is often a devastating
question to ask oneself—but it is sometimes important
to ask it—'In saying what I have in mind will I
really improve on the silence?'"
Robert Greenleaf, Servant Leadership
"The biggest distractions are
those that reside in the available space in your
mind, which allow you to do other things while you
are listening."
W. Myron Hendry, Sr. Vice President, Safeco Insurance
"Listening is the act of acknowledging
the unique value of the thoughts and opinions of
others."
Bill Kroll
"True listening is more of a
focused action rather than a random movement."
Dr. Jeff Carter
"Listening and leadership are
inseparable."
Tom Moran
"Listening is where love begins:
listening to OURSELVES and then to our NEIGHBORS."
Fred Rogers
"It was impossible to get a
conversation going; everybody was talking too much."
Yogi Berra
"The opposite of talking isn't
listening. The opposite of talking is waiting."
Fran Lebowitz, writer
"Of course, everything has been
said that needs to be said—but since no one was
listening, it has to be said again."
Anonymous
"Being listened to is so close
to being loved, that most people can't tell the difference."
David Augsburger
"Well-timed silence hath more
eloquence than speech."
Martin Tupper
"Wisdom is the reward you get
for a lifetime of listening when you would have preferred
to talk."
Doug Larson
"Listen before you leap and
weep."
Lyman K. Steil
"How well we communicate is
determined not by how well we say things but by how
well we are understood."
Andy Grove, CEO, Intel Corporation
"Outstanding listening leaders
understand that true wisdom begins with the questions
we ask. Like Albert Einstein, intelligent people
ask great questions. Moreover, the best questions
are the questions we create and ponder for ourselves;
especially the questions that prepare us for difficult
and challenging times."
George Knuteson, President of Whisper GLIDE Swing
Company
"Successful communication transforms
your thoughts, will, and desire into action. It moves
people. It transforms the thoughts, will and desires
of others. What better word for this process than
magic?"
Jack Griffin, author, from How to Say it at Work
"Give every man thine ear, but
few thy voice; Take each man's censure, but reserve
thy judgment."
Shakespeare, Hamlet
"When a friend speaks to me,
whatever he says is interesting."
Jean Renoir
"An effective leader is very
good at listening. And it's difficult to listen when
you are talking."
John Wooden
"I have learned silence from
the talkative, toleration from the intolerant, and
kindness from the unkind."
Kahlil Gibran
"The most basic of all human
needs is to understand and to be understood."
Dr. Ralph G. Nichols
"We need to enhance listening
in every corner and quarter of society."
Dr. Ralph G. Nichols
"The most important thing in
communication is to hear what is not being said."
Dr. Peter Drucker
"Knowledge speaks, but wisdom
listens."
Jimi Hendrix
"To improve communications,
work not on the utterer, but the recipient."
Dr. Peter Drucker
"Without wearing any mask we
are conscious of, we have a special face for each
friend. The key is to match the face of others at
their level."
Oliver Wendell Holmes
"The heart of a fool is in his
mouth, but the mouth of a wise man is in his heart."
Benjamin Franklin
"Good company and good discourse
are the very sinews of virtue."
Izaak Walton
"In a democracy, a man who does
not listen cannot lead."
David S. Broder
"We should wish not to listen
long as to listen well."
Benjamin Franklin
"You can make more friends in
two months by becoming interested in other people,
than you can in two years by trying to get other
people interested in you."
Dale Carnegie
"Hear one side and you will
be in the dark. Hear both and all will be clear."
Thomas C. Haliburton, Canadian author
"When men are brought face to
face with their opponents, forced to listen and learn
and mend their ideas, they begin to live like civilized
men."
Walter Lippmann
"The greatest gift you can give
another is the purity of your attention."
Richard Moss
"I'm still learning about music.
The best way to learn is to listen to the audience.
When you listen to the audience, they will tell you
what they like. I wish these big corporations, instead
of telling the audience what they should have, would
listen."
Tony Bennett, double Grammy winner
"I think the one lesson I have
learned is that there is no substitute for paying
attention."
Diane Sawyer
"We are going through a time
when the whole world lacks for leadership and that
leadership is suffering because most people don't
listen enough. When you talk, you only say what you
already know. You only learn when you listen."
John Whitehead, Deputy Secretary of State under President
Ronald Reagan and Chairman of the Lower Manhattan
Development Project
"Listening is such a simple
act. It requires us to be present, and that takes
practice, but we don't have to do anything else.
We don't have to advise, or coach or sound wise.
We just have to be willing to sit there and listen."
Margaret J. Wheatley
"Conversation would be vastly
improved by the constant use of four simple words:
I do not know."
Andre Maurois, author
"Listening well is an exercise
of attention and by necessity hard work. It is because
most people do not realize this or they are not willing
to do the work that they do not listen well."
F. Scott Peck, author
"I emphasize listening. We strive
to hear what other people want us to hear, even though
they don't always come out and say it directly."
Robert W. Galvin, Chairman, Motorola, Inc.
"If I'm talking to someone in
a crowded room, I try to make this person feel as
though we're the only ones present. I shut out everything
else. I look directly at the person. Even if a gorilla
were to walk into the room, I probably wouldn't notice
it."
Mary Kay Ash
"Listen with your heart and
love will find it's way to you."
Rick Bommelje
"The crown of life is neither
happiness nor annihilation; it is understanding."
Winifred Holtby
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